Privacy Policy For Our Water Restoration Company
Who We Are
Water Damage Restoration Plano provides water damage repair and restoration services in Plano, Texas. This policy explains how we collect, use, and protect information you share through https://waterdamagerestorationplano.net/.
We are committed to keeping your data safe and using it only to deliver quality services. Our team, founded by Matthew Williams and Jonathan Lane in 2015, follows clear practices to handle your information responsibly.
Information We Collect
We collect information you provide, like your name, address, and contact details. We also gather job and property details, such as damage reports, photos, and documentation. Device and usage data, like browser type or site visits, may be collected.
Cookies or similar tools help us improve your experience. We may receive information from service partners, like insurers or subcontractors, to complete your project.
How We Use Information
We use your information to deliver restoration services, schedule jobs, create estimates, and process billing. It helps us prepare insurance documentation, ensure safety, and maintain quality control.
We also use it for customer support, to improve our website, prevent fraud, and comply with legal requirements. Your data helps us keep projects on track and communicate clearly with you throughout the process.
Cookies and Similar Technologies
Cookies are small files that help our website work better. They track site usage, save preferences, or improve performance. You can limit or clear cookies in your browser settings, but some features may not work as well without them.
We use basic cookies for functionality and analytics to enhance your experience on https://waterdamagerestorationplano.net/.
Sharing and Disclosure
We may share your information with service partners, like subcontractors, to complete restoration work. With your permission, we share data with insurers for claims. Payment processors handle billing details securely.
We share information for safety, compliance, or when required by law. Water Damage Restoration Plano does not sell your data to anyone.
Data Retention
We keep records for operational, safety, tax, and legal purposes. Retention periods vary based on document type and regulations.
For example, job records may be kept for several years to meet tax or safety requirements. We securely delete information when it is no longer needed for these purposes.
Your Choices and Rights
You can access or update your information by contacting us. You may request deletion of certain data, where allowed, or limit how we use it.
You can manage cookies through your browser. To exercise these rights, send a written request to 101 E Park Blvd, Plano, TX 75074, United States.
Security
We protect your data with restricted access, employee training, and reasonable technical and physical safeguards. While we take strong measures, no storage or transmission method is completely secure. We work hard to keep your information safe during all restoration processes.
Children’s Privacy
Our services and https://waterdamagerestorationplano.net/ are not meant for children under 13. Accounts are intended for adults or authorized representatives. We do not knowingly collect information from children.
Data Transfers
We may use vendors in other locations to process data, such as for website hosting or analytics. Water Damage Restoration Plano takes reasonable steps to protect your information during these transfers.
Changes to This Policy
We may update this policy to reflect changes in our practices. The latest version will always be posted on this page. By continuing to use https://waterdamagerestorationplano.net/, you accept any updated terms.
Contact Us
For privacy questions or requests, please send a written letter to Water Damage Restoration Plano, 101 E Park Blvd, Plano, TX 75074, United States. We will respond promptly.
Definitions
Personal information: Data that identifies you, like name or address.
Processing: How we handle your data, like collecting or storing it.
Service providers: Partners or vendors who help us deliver restoration services.
Cookies: Small files that improve website function and track usage.